Transforming Delivery Agent Operations for Improved Return Order Efficiency

The client is India’s pioneering large-format specialist retail store offering a wide range of multi-brand digital gadgets and home electronics. With an extensive product selection, a robust presence across 143 major cities in India, and an ‘omni-channel’ approach, their goal is to enhance their customers’ lives by delivering quality products and a seamless shopping experience.

Our client wanted to develop a mobile application tailored for their delivery agents in order to facilitate the return order process. However, the delivery agents encountered a significant challenge during the return order pickups in accessing product details and determining the suitability of items for pickup. These challenges not only hindered operational efficiency but also potentially led to errors in the return order process. Given these specific requirements, our client was looking for a preferred partner and chose Zuci Systems, acknowledging our technical capabilities.

Delivery agents now experience a reduced workload, facilitated by:

• Clear display of order details
• Provision of a comprehensive list of QC checklist questions
• Streamlined order validation process
• Improved transparency in return orders
• Enhanced updates on return pickup status