REDESIGNING END-TO-END UI/UX FOR A LEADING EXPERT IN THE CONSUMER FINANCE INDUSTRY

CASE STUDY

A UI/UX DESIGN CASE STUDY

A leading industry expert in the consumer finance industry enhanced customer banking experience through effortless, responsive, unique designs for high-quality digital customer experiences.

A UI/UX DESIGN CASE STUDY

A leading industry expert in the consumer finance industry enhanced customer banking experience through effortless, responsive, unique designs for high-quality digital customer experiences.

Problem Statement

The client is an industry veteran in the consumer finance industry established to provide customers with creative, flexible, and convenient lending options.

Our client, with its affiliates and subsidiaries, now features over 500 branches in 24 states throughout the United States. With a growing number of employees, superior customer service remains the cornerstone of their business for building long-lasting retail customer relationships. However, the client had an outdated UI/UX across platforms and couldn’t support new business flows, which have developed over the years in the industry.

With neo and challenger fintech banks entering the market, the client’s need for enhancing digital lending experience reached to paramount importance and was looking out for a design agency team for end-to-end UI/UX redesign.

BUSINESS GOALS

Re-engineering web and mobile interface for intuitive usability and appeal

Simplify the lending process that is both fast to complete, and require as little input as possible

Great responsive designs across devices for quicker and memorable customer journey

Dynamically suggesting next steps by educating customers on new features and how to use it

Faster notifications and better handling of errors

BUSINESS GOALS

Re-engineering web and mobile interface for intuitive usability and appeal

Simplify the lending process that is both fast to complete, and require as little input as possible

Great responsive designs across devices for quicker and memorable customer journey

Dynamically suggesting next steps by educating customers on new features and how to use it

Faster notifications and better handling of errors

Our team of highly experienced UI/UX designers re-engineered the UI by following the Material Design philosophy for high-quality digital customer experience for Android, iOS, Flutter, and the web.

The new business flow design follows ADA (Americans with Disabilities Act) Website Accessibility Compliance with a simplified overall lending process accessible from multiple browsers and across devices.

SOLUTION

Our team of highly experienced UI/UX designers re-engineered the UI by following the Material Design philosophy for high-quality digital customer experience for Android, iOS, Flutter, and the web.

The new business flow design follows ADA (Americans with Disabilities Act) Website Accessibility Compliance with a simplified overall lending process accessible from multiple browsers and across devices.

HOW ZUCI SYSTEMS HELPED

Requirements gathering and research of old loan system interface and processes, and provided a detailed report highlighting actionable insights.

Defined the UI/UX design strategy by providing low fidelity wireframes for alternative flows

Delivered GUI specifications, description of system behavior, and high-fidelity interactive prototype with over 100 screens (generated into HTML)

Handed over the prototype, branding guidelines and provided a walkthrough to the stakeholders and development team

Ongoing support to the customer with workshops and Q&A sessions

HOW ZUCI SYSTEMS HELPED

Requirements gathering and research of old loan system interface and processes, and provided a detailed report highlighting actionable insights.

Defined the UI/UX design strategy by providing low fidelity wireframes for alternative flows

Delivered GUI specifications, description of system behavior, and high-fidelity interactive prototype with over 100 screens (generated into HTML)

Handed over the prototype, branding guidelines and provided a walkthrough to the stakeholders and development team

Ongoing support to the customer with workshops and Q&A sessions

increase in website visitors

increase in lead generations

decrease in clicks and data collection

faster processes

0 Months

ROI realized

BUSINESS OUTCOME

increase in website visitors

increase in lead generations

decrease in clicks and data collection

faster processes

0Months

ROI realized

PROCESSES AUTOMATED

MAKE YOUR CUSTOMER EXPERIENCE YOUR STRONGEST COMPETITIVE
ADVANTAGE WITH OUR FRICTIONLESS DESIGN THINKING.

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REDESIGNING END-TO-END UI/UX FOR A LEADING EXPERT IN THE CONSUMER FINANCE INDUSTRY

CASE STUDY

A UI/UX DESIGN CASE STUDY

A leading industry expert in the consumer finance industry enhanced customer banking experience through effortless, responsive, unique designs for high-quality digital customer experiences.

A UI/UX DESIGN CASE STUDY

A leading industry expert in the consumer finance industry enhanced customer banking experience through effortless, responsive, unique designs for high-quality digital customer experiences.

Problem Statement

BUSINESS GOALS

BUSINESS GOALS

SOLUTION

SOLUTION

HOW ZUCI SYSTEMS HELPED

HOW ZUCI SYSTEMS HELPED

BUSINESS OUTCOME

BUSINESS OUTCOME

PROCESSES AUTOMATED

PROCESSES AUTOMATED

MAKE YOUR CUSTOMER EXPERIENCE YOUR STRONGEST COMPETITIVE ADVANTAGE WITH OUR FRICTIONLESS DESIGN THINKING.

MAKE YOUR CUSTOMER EXPERIENCE YOUR STRONGEST COMPETITIVE
ADVANTAGE WITH OUR FRICTIONLESS DESIGN THINKING.