HEALTHCARE SERVICES COMPANY REALIZES IMPRESSIVE QA PROCESS OPTIMIZATION WITH ZUCI
CASE STUDY
Industry – Healthcare
Location – Texas, USA
Services Offered – QA process improvements
QA PROCESS OPTIMIZATION CASE STUDY
The US-based provider of innovative health insurance solution provider for the employers across the industry turned to Zuci to optimize their QA processes to achieve high-quality products for every release.
QA PROCESS OPTIMIZATION CASE STUDY
The US-based provider of innovative health insurance solution provider for the employers across the industry turned to Zuci to optimize their QA processes to achieve high-quality products for every release.
Our client is an innovative healthcare insurance service company that provides high-quality, cost-effective solutions to self-insured employers through their core products.
ABOUT CUSTOMER
ABOUT CUSTOMER
Our client is an innovative healthcare insurance service company that provides high-quality, cost-effective solutions to self-insured employers through their core products.
PROBLEM STATEMENT
To maintain product quality, the client resolved to release software faster by assessing their current QA maturity and optimizing the QA processes.
The client’s team built web-based products with Agile at the helm of software development. The need for standardized guidelines on areas such as user story completion and Definition of Done (DoD) in addition to manual approval/rejection processes and confident release (Go/No-Go) decisions stood in the way of their fast releases.
HOW ZUCI HELPED
Team Zuci’s pilot performance was evaluated against other QA providers, and finally the client chose Zuci as their preferred vendor. As soon as the knowledge transfer and precise analysis were completed, dedicated team of QA engineers on boarded into the client’s infrastructure and processes smoothly.
The client had no established testing practices in place. For that reason, Zuci understood the end-to-end business process of the client and helped in setting up standardized QA process.
HOW ZUCI HELPED
Team Zuci’s pilot performance was evaluated against other QA providers, and finally the client chose Zuci as their preferred vendor. As soon as the knowledge transfer and precise analysis were completed, dedicated team of QA engineers on boarded into the client’s infrastructure and processes smoothly.
The client had no established testing practices in place. For that reason, Zuci understood the end-to-end business process of the client and helped in setting up standardized QA process.
Here’s the roundup of activities and differences the client realized with us
- Establish test case reusability and bugs traceability using JIRA
- Established guidelines for testing processes
- Re-engineered test automation framework for efficiency
- JIRA effectiveness realized
- Created templates from scratch for running regression testing
- Helped the client with quick Go, No-Go decisions
- Communicated the summary of issues, and blockers in the STLC
- Identified potential gaps in quality and shared recommendations to
address it
address it
HOW ZUCI HELPED
HOW ZUCI HELPED
Here’s the roundup of activities and differences the client realized with us
- Establish test case reusability and bugs traceability using JIRA
- Established guidelines for testing processes
- Re-engineered test automation framework for efficiency
- JIRA effectiveness realized
- Created templates from scratch for running regression testing
- Helped the client with quick Go, No-Go decisions
- Communicated the summary of issues, and blockers in the STLC
- Identified potential gaps in quality and shared recommendations to
address it
address it
HOW ZUCI HELPED
Arun Mohan, Project Manager, Zuci Systems
“The periodic reports on defect leakage, burndown chart, and sprint velocity helped the client track the progress, measure the roductivity and utilization of resources in the project. A major product release was declared a NO GO as the team identified a critical issue during the regression testing. The professional work approach of Zuci’s QA engineers was well appreciated by the client as the team were fully focused on ensuring quality of delivery.”
HOW ZUCI HELPED
Arun Mohan, Project Manager, Zuci Systems
“The periodic reports on defect leakage, burndown chart, and sprint velocity helped the client track the progress, measure the roductivity and utilization of resources in the project. A major product release was declared a NO GO as the team identified a critical issue during the regression testing. The professional work approach of Zuci’s QA engineers was well appreciated by the client as the team were fully focused on ensuring quality of delivery.”
Marching towards continuous improvement, here’s what we planned next for the client
| Metrics to be measured | Team Involved | Goals for 2023 |
|---|---|---|
| PR comments per story | Development | 3 PR comments per 2 stories |
| PR Comments per Story | Data | SQL Coding: 2 Reporting : 1 |
| Defect per story | Development | 1 defect per 5 story |
| Sprint velocity % | All teams | 80% |
| Defect leakage % | All teams | <5% |
| Resource utilization % | All teams | 95% |
WHAT’S NEXT FOR THE CLIENT
WHAT’S NEXT FOR THE CLIENT
Marching towards continuous improvement, here’s what we planned next for the client
| Metrics to be measured | Team Involved | Goals for 2023 |
|---|---|---|
| PR comments per story | Development | 3 PR comments per 2 stories |
| PR Comments per Story | Data | SQL Coding: 2 Reporting : 1 |
| Defect per story | Development | 1 defect per 5 story |
| Sprint velocity % | All teams | 80% |
| Defect leakage % | All teams | <5% |
| Resource utilization % | All teams | 95% |
TECH STACK
TECH STACK
